Shipping policy

Shipping Policy

Thank you for shopping with Get Genius Gear. Please read our shipping policy carefully so you know what to expect when you place an order.

Order Processing

All orders are processed within 2–5 business days (Monday through Friday, excluding public holidays) after payment is confirmed. Processing time includes order verification, quality checks, and handoff to our fulfillment partners. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Please note: processing time is separate from carrier transit time. Your total delivery window equals processing time plus transit time.

Domestic Shipping (United States)

Once your order has been fulfilled and handed off to the carrier, estimated transit times are:

  • Standard Shipping: 5–10 business days in transit
  • Expedited Shipping: 2–5 business days in transit (where available)

International Shipping

We ship to select international destinations. International transit times vary by destination and are typically 10–21 business days after fulfillment, depending on the carrier and customs clearance in your country. Customers are responsible for any applicable import duties, taxes, or customs fees assessed by their local authorities.

Shipment Tracking

Once your order ships, you will receive a tracking number by email. Please allow up to 48 hours for tracking information to update after you receive your shipping confirmation.

Split Shipments

Because we work with multiple fulfillment partners, orders containing items from different suppliers may ship separately and arrive at different times. You will receive individual tracking numbers for each shipment.

Shipping Delays

While we do our best to meet the timelines above, carrier transit times are estimates and are not guaranteed. Delays may occur due to high carrier volume, weather events, or other circumstances outside our control. If your order has not arrived within the expected window, please contact us and we will help investigate.

Lost or Damaged Packages

If your package arrives damaged or does not arrive within a reasonable time after the estimated delivery window, please contact us within 30 days of the expected delivery date so we can assist you.

Contact Us

If you have any questions about your order or our shipping policy, please reach out to our support team.